Refund & Exchanges Policy
1. Introduction
This Refund & Exchanges Policy outlines the procedures and requirements for requesting refunds and exchanges for products purchased through our website [https://bridgethorne.shop/]. Please note that as an agent for the sale of products, our refund and exchange policies are subject to the terms and conditions set by the individual suppliers. However, we will do our best to assist you in resolving any issues related to your purchase.
2. Eligibility for Refunds and Exchanges
- Defective or Damaged Products: If you receive a product that is defective, damaged during transit, or not as described on our website, you may be eligible for a refund or exchange. You must notify us within [14] days of receiving the product and provide us with detailed information about the issue, including photographs if possible.
- Change of Mind: In some cases, suppliers may offer a change of mind return policy. However, this is at the discretion of the supplier, and we cannot guarantee that a refund or exchange will be available for change of mind purchases. Please check the product page or contact us before making a purchase to inquire about the supplier’s specific policy.
3. Return Process
- Contact Us: To initiate a refund or exchange request, please contact our customer support team at Adam8JohnTempleman@outlook.com. Provide your order number, the reason for the request, and any relevant information.
- Supplier Approval: Once we receive your request, we will forward it to the relevant supplier for review. The supplier will make a decision regarding the refund or exchange within [7] business days. We will notify you of the supplier’s decision as soon as possible.
- Return Shipping: If the supplier approves your request, they will provide you with instructions on how to return the product. You may be responsible for the return shipping costs, unless the product is defective or damaged. Please ensure that you package the product securely and obtain proof of postage.
- Inspection: Upon receipt of the returned product, the supplier will inspect it to ensure that it meets the return criteria. If the product is approved for return, the supplier will process your refund or exchange.
4. Refund Processing
- Refund Method: Refunds will be processed using the same payment method you used for the original purchase, unless otherwise agreed upon with the supplier.
- Refund Timing: The time it takes to process a refund may vary depending on the supplier and the payment method used. Generally, refunds will be processed within [10] business days of the supplier receiving and approving the returned product.
5. Exchanges
- Product Availability: If you request an exchange, we will do our best to arrange for the replacement product. However, the availability of the replacement product depends on the supplier’s inventory. If the product is out of stock, we will notify you and offer you a refund or an alternative product.
- Exchange Process: The exchange process is similar to the return process. Once the supplier approves your exchange request, they will provide you with instructions on how to return the original product and receive the replacement.
6. Exceptions
- Custom – Made Products: Custom – made products are generally not eligible for refund or exchange, unless there is a defect or error on our part.
- Perishable Goods: Perishable goods, such as food and beverages, are not eligible for refund or exchange, unless they are defective or damaged.
- Final Sale Items: Items marked as “final sale” are not eligible for refund or exchange.
7. Contact Us
If you have any questions or need further assistance regarding our Refund & Exchanges Policy, please contact us at:
- Phone: +44 7401 419620
- Address: 23 Forbury Road, Reading RG1 3JH, GB